At Premier Nails & Spa, we value your time and appreciate the opportunity to provide you with exceptional service. To ensure a smooth and relaxing experience for everyone, we kindly ask that you review our appointment guidelines.

Appointments & Walk-Ins

Appointments are recommended to ensure your preferred service and technician are available. Walk-ins are always welcome, subject to availability.

Cancellations & Rescheduling

We understand that plans can change! We kindly appreciate at least 24 hours' notice if you need to cancel or reschedule your appointment. This courtesy allows us to accommodate other guests and respect our technicians' time.

Late Arrivals

Please arrive on time for your scheduled appointment. If you are running late, kindly give us a call. Arrivals more than 15 minutes late may require an adjusted service or rescheduling, depending on availability.

No-Shows

If you are unable to attend your appointment, please notify us as soon as possible. Repeated no-shows may affect future booking privileges.

Service Requests

Please inform us of any special requests, detailed nail art, or additional services when booking so we can reserve sufficient time for your appointment.

Guest Satisfaction

Your satisfaction matters to us! Please communicate your preferences or concerns during your service so our technicians can make appropriate adjustments.

All completed services are final sale. Qualifying workmanship concerns reported within 7 days may be eligible for complimentary corrections under our salon's Service Fix Policy.

Thank You!

We sincerely appreciate your understanding, cooperation, and continued support. We look forward to pampering you at Premier Nails & Spa!

ALL SALES ARE FINAL

NO REFUNDS • NO RETURNS • NO EXCHANGES

At Premier Nails & Spa, we take pride in the quality of our services and value your satisfaction.

7-DAY COMPLIMENTARY FIX POLICY

We offer complimentary corrections for qualifying service-related issues reported within 7 calendar days of your original appointment.

• Fixes are limited to issues related to our workmanship, including premature lifting, chipping, or peeling.

• Changes in color, shape, length, or design are not included.

• Accidental damage, improper care, and normal wear and tear are not covered.

• Issues reported after 7 days may incur additional charges.

ALL COMPLETED SERVICES ARE FINAL SALE.

No refunds, returns, exchanges, or store credits will be issued, except as required by law.

Please communicate any concerns before leaving the salon so we have the opportunity to address them.

Thank you for your understanding and for choosing Premier Nails & Spa!

— Management